Support and improve

 

Andea’s Application Maintenance offering encompasses services such as diagnosing and fixing issues caused by particular process configurations and custom components, as well as proactive monitoring, consulting and tuning of the MES application, interfaces, and database. Typical services that are covered by MES Application Maintenance include:

  • Technical assistance and resolution of specific ‘as implemented’ configuration issues

  • Support for critical production issues (24/7 coverage available)

  • Delivery and installation of solution fixes

  • Development and delivery of minor solution enhancements

  • Assistance with integration testing

  • Maintenance and monitoring of interfaces

  • Routine preventive maintenance

  • Database maintenance and support

  • Performance improvements