What is Application Maintenance

 

Andea’s Application Maintenance offering encompasses services such as diagnosing and fixing issues caused by particular process configurations and custom components, as well as proactive monitoring, consulting and tuning of the solution, interfaces, and database.

 

 
 
 
 
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Support Levels

  • Application Maintenance service is support for the “as is” MES solution

    • Analysis, verification and resolution of MES implementation issues

    • Support for system configuration & maintenance

    • Development of system changes and enhancements

  • Remote Level 1/2 support

  • Engagement models

    • Extension of client’s internal MES team

    • Managed services

 
 
 

 
 
 

MES Dev OPS

  • Technical assistance and resolution of specific ‘as implemented’ configuration issues

  • Support for critical production issues (24/7 coverage available)

  • Delivery and installation of solution fixes

  • Development and delivery of minor solution enhancements

  • Assistance with integration testing

  • Maintenance and monitoring of interfaces

  • Routine preventive maintenance

  • Database maintenance and support

  • Performance improvements

 
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Database

 
 
  • Data Warehouse

  • Administration

  • Development

  • Monitoring

  • Solution Enhancements

  • BI / Reporting

 
  • Troubleshooting

  • Testing

  • Performance tuning

  • Troubleshooting

  • Assessment

  • Monitoring

  • Hardening

 
 
 

 
 

We deliver 24/7 support in follow-the-sun model

 
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Our Customers and Partners

 
 
 

 
 
 
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Questions? Go straight to the source...

Talk with Pawel Mierzwa, he's our VP of Sales.