Customer Care Specialist


For Krakow, Poland

 
 

Job Overview

You will be responsible for providing 1st or 2nd line remote IT support services to end users. You will have an exceptional chance to work with international customers located all around the world. The person on this position will gain an overall understanding of Andea’s products and a basic knowledge of production processes. The support specialist will be in charge of interpreting customer requirements, provide consultancy services and assist in the resolution of issues.

 

Duties and Responsibilities

  • Provide 1st or 2nd line remote IT support (depending on skills and experience) to end users

  • Deal directly with end customers via support platform

  • Collect necessary and adequate data

  • Solve and maintain cases registered in the ticketing system

  • Ensure that all incidents are closed within SLA

  • Working with customers and internal teams

  • Troubleshoot application and client specific configuration issues

  • Escalate IT issues within the team where necessary

  • Create knowledge base articles based on gained experience

 

Skills / Attributes Required

  • Fluent English

  • Excellent communication skills both written and verbal

  • Confident individual with a proactive attitude

  • Ability to manage assigned tasks in an efficient and timely manner

  • Excellent attention to detail

  • Availability to work on shifts (morning and afternoon)

 
 
 
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"Andea is a great place to work. The supportive environment and culture are matched by dedicated people and high company standards."

Łukasz Wicher, Manager - Solution Maintenance at Andea