Junior IT Support

Location: Krakow, Poland (On-site)

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Junior IT Support Krakow, Poland (On-site)

Do you want to work with specialists who gained experience in companies like SpaceX, Tesla, or Airbus?

Are you looking for a workplace where your voice is heard?

Do you want to be a part of exciting projects with global organizations?

Currently, Andea is looking for a skilled, open-to-new-challenges Junior IT Support. We are looking for a part-time student available full-time during the week who can, and most importantly, enjoys handling service customers and solving their problems, or passing on to administrators and overseeing/escalating the resolution process.

About Andea

Andea specializes in delivering manufacturing technology services and solutions, from conducting technical assessments and providing strategic manufacturing systems to managing global MES rollouts. Our employees are process experts in production and logistics, quality management, and production data analysis. We have successfully delivered hundreds of global manufacturing system implementations in various industries, including: Automotive, Aerospace & Defense, Packaging, Medical Devices, FMCG, and Industrial Machinery & Equipment.

Why Andea

Andea provides hands-on management and mentorship by people who have been in the industry for over 20 years and have worked at companies like SpaceX.
Andea is the leading solution implementer of Apriso, considered as best-in-class MES (as stated by Gartner).
Andea is growing steadily while holding onto and cherishing its small company ideals.
Andea offers multiple career paths and opportunities tailored to each employee.
Andea prides itself on its onboarding process and continuous education options.

Some of your daily tasks will include

Responding to requests from Polish and English-speaking company employees (classic helpdesk - ongoing support and remote management and administration of access levels).
Identification and resolution of technical problems.
Installation, configuration, and updating of software.
Preparation of current documentation.
Participation in internal projects within the IT department.
Inventory of hardware and software.

You won’t be working on your own – we have a great team with different seniority.

What you will bring along

Comfortable with Windows/Linux.
Familiarity/experience with MS Office / Microsoft 365 software.
Practical knowledge of working in Active Directory.
Use standard diagnostic tools and applications, including the command line and Windows tools.
Experience and practical skills in diagnosing and resolving computer problems (hardware and software).
Good knowledge of computer hardware and operating systems.
Basic knowledge of computer networks.
Open-mindedness, an attitude to development, and acquiring new IT skills.
Independence and commitment.
A quality and team-oriented approach to work.

What you’ll get in return:

Perks

Multisport card
Healthcare plan
Company retreats
Life insurance
Employee referral program
A charity initiative, Andea Grants, where every month we draw a winner who gets to donate 5000 PLN to a chosen charity

Recruitment process

Step 1

You apply for this position online.

Step 2

After our HR department reviews your application, they schedule a 30-minute online conversation to get to know you better.

Step 3

You are invited for a final interview with the department manager that lasts around 1 h.

Step 4

You are offered the position.

Step 5

Your first day as Junior IT Support is in Andea.

* The entire recruitment process takes no longer than two weeks in total.

Grow with us

You'll begin your journey with Andea with an onboarding process designed to bring you into the IT day-to-day tasks.
You will be encouraged to proactively seek learning opportunities relevant to your daily work, and we'll cover the associated costs.
We're also big on internal knowledge sharing. We support and encourage our employees to gather more experience and climb the career ladder at the speed and direction right for them.

Any questions?

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The controller of the above-mentioned data is Andea Solutions Sp. z o.o based in Krakow, 42B Kapelanka Street, 30-347 Kraków, Poland, KRS: 0000419451 The purpose of data processing is to respond to your inquiry and, if consent is given, to provide commercial information about our products and services. You have the right to access the data, receive a copy of it, rectify it, delete it or request limitation of its processing, raise objections, and withdraw consent to contact for marketing purposes at any time - for this purpose, send an e-mail: rodo@andea.com. The full content of information on data processing can be found on the Privacy Policy page.